Shipping Policy

Our Fulfillment Network

At HolyAltar, we work with trusted manufacturing and logistics partners located in the United States, Europe, and Asia to ensure efficient worldwide delivery.

For customers within the European Union, orders may be shipped directly from local fulfillment centers whenever available, allowing for faster delivery times.

Order Processing

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Times

Destination	Estimated Delivery Time
European Union	7–10 business days
European Islands & Remote Areas	Up to 15 business days

Please note that delivery times are estimates and may be affected by circumstances beyond our control, including:

• Severe weather conditions
• Customs inspections
• National holidays
• Carrier delays
• High seasonal demand
• Strikes or transportation disruptions

If your order has not arrived within 20 business days after shipment, please contact our customer support team so we can investigate the shipment.

Order Tracking

As soon as your order is dispatched, you will receive an email containing your tracking number.

You can also track your order through your customer account if you created one during checkout.

Shipping Address

Please ensure that your shipping address is complete and accurate before placing your order.

HolyAltar is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer.

If a package is returned due to an incorrect address, you may choose one of the following options:

• Pay the shipping cost for reshipment.
• Receive a refund minus the original shipping costs and any applicable return fees.

Failed Delivery Attempts

Most carriers will attempt delivery once before holding the package at a local pickup location.

Packages are generally held for 7–10 days before being returned to the sender if they are not collected.

Split Shipments

To speed up delivery, orders containing multiple items may occasionally be shipped separately.

If this occurs, you will receive separate tracking numbers for each shipment.

Delays Exceeding 30 Days

If your package is confirmed as lost in transit or has not been delivered within 30 business days after shipment, we will offer one of the following solutions:

• A replacement shipment at no additional cost.
• A full refund to your original payment method.

Contact Us

If you have any questions regarding shipping, tracking, or delivery, please contact us using the contact form available on the HolyAltar website. Our support team will be happy to assist you.