Return & Exchange Policy

Guaranteed Satisfaction

At HolyAltar, your satisfaction is our priority. If you experience any issues with your order, we're here to help. Please review our Return & Exchange Policy below.

Contact Us

If you need assistance regarding a return, exchange, or refund, please contact our customer support through the contact form available on our website or by email using the contact information provided on our Contact page.

Eligible Return & Exchange Reasons

1. Change of Mind

If you wish to return your order because you've changed your mind, you may request a return within 30 calendar days of receiving your order.

To be eligible, the item must:

• Be unused and in its original condition.
• Be returned in its original packaging.
• Include all accessories and any included documentation.

If your return request is approved, we will provide return instructions. Any provided return label must be used within 7 days.

2. Manufacturing Defects

If your product has a manufacturing defect, you may request a replacement or refund within 30 calendar days of delivery.

This policy does not cover:

• Damage caused by accidents.
• Improper use or handling.
• Normal wear and tear.
• Damage caused by unauthorized repairs or modifications.

3. Damaged Upon Delivery

If your package arrives visibly damaged, please refuse the delivery whenever possible or contact us immediately after receiving it.

To process your claim, please provide clear photos showing:

• The shipping package.
• The damaged product.
• The shipping label.

4. Incorrect Item Received

If you receive an incorrect item, please contact us within 7 calendar days of delivery.

Once verified, we will arrange the correct replacement or issue a full refund.

Inspection Process

Once your returned item arrives at our facility, it will be inspected within 10 business days.

If the return is approved, we will process your refund or replacement as quickly as possible.

Evidence Required

To help us evaluate your request efficiently, we may ask you to provide clear photos or videos demonstrating the issue.

Customer Responsibility

Please carefully review your order before completing your purchase.

Customers are responsible for selecting the correct:

• Product
• Size (when applicable)
• Color
• Variant

Returns based on incorrect selections are handled under our Change of Mind policy.

Refund Methods

Store Credit

You may choose to receive the full approved refund amount as store credit, which can be used toward any future purchase.

Credit Card Refunds

Refunds to credit cards are processed immediately after approval. However, the time required for the funds to appear depends on your card issuer and may take 1–2 billing cycles.

Chargebacks

If a payment dispute or chargeback is initiated after the order has been successfully delivered, HolyAltar reserves the right to request the return of the merchandise or dispute the chargeback with the payment provider.

Bank Transfer

Where applicable, bank transfer refunds are processed within 10 business days after approval.

Other Cases

If your order cannot be fulfilled due to reasons such as loss during transit or stock availability issues, an appropriate refund or replacement will be processed within 5 business days after confirmation.

Need Help?

If you have any questions about returns, exchanges, or refunds, please contact our customer support through the contact form on the HolyAltar website. We are always happy to assist you.